Answers for smoother party planning.

Available card and accelerated payment options appear at checkout. Klarna may also be offered on eligible orders, subject to approval and Klarna's terms.

Contact us as soon as possible. Standard orders may be changed or cancelled before shipment when processing has not been completed. Custom and personalized orders cannot be cancelled after design or production work has started.

Use our order tracking page with your tracking number. You can also contact customer care with your order number.

In-stock items usually leave our warehouse within two to three business days. Delivery estimates depend on the service selected, destination and carrier. Custom products have separate production times shown on the product page or order confirmation.

Orders over $150 may qualify for free standard delivery to eligible addresses in Canada and the United States. Eligibility, exclusions and the final shipping charge are confirmed at checkout.

Duties and taxes may apply to cross-border orders. When Shopify collects them at checkout, they appear in your order total. Otherwise, the carrier or local customs authority may collect them before delivery.

Contact customer care before sending anything back. Returns sent without prior authorization may not be accepted. The item's condition, category and the terms in our refund policy determine eligibility.

Custom and personalized products, hygiene-sensitive goods and certain special-order items are not returnable. Review the refund policy before ordering for the complete list and current terms.

Contact us promptly with your order number and clear photos of the packaging and item. Keep all packaging while we review the claim and advise you on the next step.

Yes. Use the text designer to preview wording, font, colour and size. For logos, artwork and custom shapes, upload your file and request a quote.

Indoor signs normally require about 15 business days for production. Outdoor signs normally require about 20 business days. Shipping usually takes an additional one to three business days after production.

Yes. We provide a proof for custom artwork before production. Check spelling, layout, dimensions and colour carefully because production begins after approval.