Know what to expect before you order.

Free standard delivery on eligible orders

Orders over $150 may qualify for free standard delivery to eligible addresses in Canada and the United States. Eligibility is confirmed at checkout. Oversized items, remote destinations, custom freight and other special-handling orders may have additional charges.

Processing times

Most in-stock items leave our warehouse within two to three business days. Saturdays, Sundays and public holidays are not business days.

Personalized and made-to-order products require additional production time. The estimate shown on the product page or order confirmation applies to those items. Custom indoor neon signs normally require about 15 business days for production, while outdoor signs normally require about 20 business days. Shipping usually takes an additional one to three business days after production.

Processing and delivery dates are estimates, not guarantees. High-volume periods, address checks, payment reviews, weather, customs and carrier disruptions can extend the timeline.

Delivery estimates

Canada and the United States

• Standard delivery: usually three to five business days after dispatch.
• Expedited delivery: usually one to two business days after dispatch, where available.

The delivery service and current estimate shown at checkout take priority over the general ranges above.

International orders

Available services, prices and estimates are calculated at checkout. Customs processing may add time after an order reaches the destination country.

Where orders ship from

Orders may ship from one or more of our Canadian or United States fulfilment locations. Items in the same order can arrive in separate packages and may have different tracking numbers.

Duties, taxes and import charges

When duties and taxes are collected at checkout, they appear in your order total. If they are not collected at checkout, the recipient is responsible for any charges assessed by the carrier or local customs authority.

Heavy and oversized items

Some large or heavy products require a freight quote or special delivery arrangement. Additional charges may apply even when the order value exceeds the free-delivery threshold. We will contact you before dispatch if an order needs a different service.

Address changes and delivery problems

Please check the delivery address before submitting your order. Contact us promptly if it needs to be corrected. Once a parcel has entered the carrier network, an address change may not be possible and the carrier may charge a correction fee.

Carrier scans and delivery dates can change. We are not responsible for delays caused by carriers, customs, weather, incorrect addresses or circumstances outside our control, but our customer care team will help you review the available tracking information.

Lost or damaged parcels

If a parcel arrives damaged, keep the item and all packaging, then contact us promptly with your order number and clear photos. If tracking shows delivery but you cannot find the parcel, check around the property and with household members or neighbours before contacting the carrier and our team.

For return eligibility and instructions, read our refund policy. For help with an order, visit contact us.